Service & Support
Keeping your instruments running at peak performance. Wirsam’s field service team covers Southern Africa — from installation and commissioning through to preventive maintenance, corrective maintenance and spare parts supply.
End-to-end instrument support
From the day your instrument arrives to years of ongoing operation — Wirsam provides the technical support your laboratory needs.
Professional installation by factory-trained technicians ensures your instrument is set up correctly from day one — on-site, on time.
- Site preparation advice prior to delivery
- Full instrument installation and setup
- System verification and performance checks
- Operator handover and initial training
Scheduled maintenance visits keep your instruments performing to specification, reduce unplanned downtime and extend instrument life.
- Manufacturer-recommended service intervals
- Cleaning, calibration and performance verification
- Wear parts replacement
- Detailed service report after every visit
When instruments go down, Wirsam’s technicians are dispatched to diagnose and resolve the fault as quickly as possible — minimising disruption to your laboratory.
- Remote diagnostic support where possible
- On-site fault diagnosis and repair
- Genuine spare parts supplied and fitted
- Post-repair performance verification
Traceable calibration and instrument qualification services to support your quality management and compliance requirements.
- Performance qualification (PQ) documentation
- Calibration certificates issued
- Method verification support
- Suitable for ISO, GMP and regulatory environments
Tailored Service Agreements
Structured support plans designed around your instruments, your laboratory and your budget.
Every laboratory is different. Wirsam’s service contracts are tailored to your specific instruments, usage patterns and operational requirements — giving you predictable support costs and peace of mind.
Scheduled annual or bi-annual maintenance visits with parts and labour included. Ideal for keeping critical instruments in specification.
Comprehensive cover including preventive maintenance and corrective maintenance callouts. Fixed annual cost for complete coverage.
No contract required. Book individual service visits or callouts as and when needed — technicians dispatched on request.
Service across Southern Africa
Wirsam’s field service technicians are based in Johannesburg, Cape Town and Durban, covering laboratories and industrial sites across Southern Africa. Technicians are dispatched to your location as required.
Primary service hub. Field technicians covering Gauteng, Limpopo, Mpumalanga, North West and Free State.
Field technicians covering the Western Cape, Northern Cape and Eastern Cape.
Field technicians covering KwaZulu-Natal and neighbouring regions.
Service available across Southern Africa — technicians dispatched as required. Contact us to discuss coverage for your region.
Genuine parts, fast supply
Wirsam supplies genuine spare parts and consumables for all instruments we represent — sourced directly from manufacturers to ensure compatibility and performance.
Manufacturer-genuine replacement parts for all instruments in our portfolio. Fitted by our technicians or supplied directly to your team.
Instrument consumables including sample cups, filters, standards, calibration materials and other regularly replaced items.
Contact our service team to order parts or consumables for your instrument. Email service@wirsam.com with your instrument model and part requirement.
Book a Service Visit
Email our service team with your instrument details, location and a description of the issue or service required. We’ll get back to you to arrange a visit.